Utility Billing

Utility Billing is a part of the Finance division, and works closely with water and sewer utilities. The Utility Billing Department bills for water, sewer, storm drainage and street lights.

How do I pay my bill? 

Use any of the following options to pay your bill.

By phone (available in English and Spanish)

Call 1-844-517-9746 available 24 hours a day, 7 days a week.

Online (credit card or e-check)

Pay online through our payment vendor, InvoiceCloud.  There is no fee to make a credit or debit card payment, or to pay by check or savings account.   We accept Visa, MasterCard, Discover and American Express. You can make a one-time payment or register your account and set up automatic or recurring payments.  You can also request paperless billing by registering online.

Here are some instructions to help you navigate the Invoice Cloud site:
-How to Register Your Account
-How to Sign Into Your Account
-How to Make a One-Time Payment Without Registering Your Account (or to view current balance & invoice)
-How to Make a One-Time Payment After Registering Your Account
-How to Set up Auto-Payments
-How to Set up Scheduled Recurring Payments
-How to Sign Up for Paperless Billing

FAQ’s regarding e-Utility Billing


Register your account through InvoiceCloud and pay by text.

In-person or by mail

Pay at City Hall Monday to Friday 8:00 to 4:30. 

City of Apple Valley Utilities
7100 147th Street West
Apple Valley, MN 55124

At City Hall, only cash, checks, or money orders are accepted. You may use the terminal available at City Hall to make a payment online. You may also use the utility bill drop-off box outside City Hall to deposit your payment. The drop-off box is checked each business day.  Please be sure to include your customer number & account number on your check or money order.

Bill pay

Bank bill pay services are accepted. Please include your 8 digit customer number followed by your 10 digit account number when submitting your payment.

Visit our WaterSmart Portal 

  • Monitor your daily and hourly water use
  • Sign up for water use notifications
  • Understand your water rates
  • Make sure you get the most value from every drop of water you use in your home!

Follow this link to get started. The account number you will enter is the combination of your customer number and account number, separated by a dash (ex. 00012345-0123456789). These numbers are found on the top of your statement.

How do I set up or cancel services? 

Choose from one of the following options to set up or cancel services if moving.

  1. Complete and submit the utility billing moving in form or moving out form.
  2. Call utility billing at 952-953-2522.

New residents

New residents will need to receive their first bill by mail before they are able to register on InvoiceCloud for any of their options including auto pay and paperless bills.

Utility rates

Water leak information

Homeowners are responsible for all water use, even if it results from a leak.

How to check for a leak

Check common leak sources like toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces, irrigation systems, reverse osmosis systems and ice makers. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks. If you can’t find anything, you may want to hire a plumber to investigate.

Causes of high water use and things you can do

Water conservation information

Do you need your water shut off because your property will be vacant for an extended period of time?   

There is no charge to turn your water off in the street, however there is a fee to turn the water back on. We require a 24 hour notice to schedule turn-off’s along with completing this form.

Water Turn Off Request Application

Ready for your water to be turned back on? 

We require a 24 hour notice to schedule turn-on’s along with completing this form.  

Water Turn On Request Application

Lawn Irrigation Restrictions 

From May 1 to September 30, no lawn watering is permitted between 11 am and 6 pm. View more information related to the watering restrictions.

More Information

Contact the City Utility Billing Department at (952) 953-2522 or utilitybilling@cityofapplevalley.org