FAQs

When will I receive my rebate?: Assuming grant funds are available, rebates will be processed as applications are received, and if approved, rebate will be issued as credits to water utility customers on their water bill. Please allow 1-2 billing cycles for the credit to appear.

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Water Efficiency Rebate

1. Who is eligible for the water efficiency rebates?: City of Apple Valley water utility customers with non-delinquent accounts are eligible. Well water users are not eligible because they are not on the public water supply.

2. Is there a limit to the number of rebates per address?: No, at this time there is no maximum number of rebates per address. The City may impose a maximum in the future.

3. Are multi-unit complexes eligible for the water efficiency rebate program?: Yes, any property connected to the City’s water supply system is eligible for the water efficiency rebate.

4. What documentation is required to receive the Water Efficiency Rebate?: Receipts must be provided along with the completed and signed application. The receipt must clearly identify the model, date of purchase and reflect the payment method.

5. How do I know what products are eligible for the Water Efficiency Rebate Program?: Click Here to see the list of approved devices on the EPA WaterSense website

6. When will I receive my rebate?: Assuming grant funds are available, rebates will be processed as applications are received, and if approved, rebate will be issued as credits to water utility customers on their water bill. Please allow 1-2 billing cycles for the credit to appear.

7. Are inspections required to receive the water efficiency rebate?: The city may conduct random inspections to verify installation of specified products at the address listed on the account. In the event inspections reveal fraud, repayment of credits will be required.

8. What permits might be required?: Permits are not needed for any of the replacement devices as long as they are re-installed in the same location, however, full remodeling projects do require permits. If you have questions regarding permit requirements, please call the Building Division at 952-953-2588 or check the Building Division webpage.

9. How do I know if funds are available?: Even if funds are available at the time of purchase, they may be exhausted by the time you submit your paperwork for approval. There is no guarantee that funding will be available, although as funding gets closer to being depleted, the website will be updated more frequently. Residents can always call the City to verify that funds are still available. Please call Public Works at: 952-953-2402.

10. Can I get a rebate for the devices in my new home?: No. This rebate is only good for the replacement of existing items and not intended for new construction.

11. What is a WaterSense Irrigation Controller?: WaterSense labeled irrigation controllers are devices installed in automatic sprinkler systems to avoid excess watering. They act like a thermostat for your sprinkler system telling it when to turn on and off. They are “smart” in that they connect to the internet and use local weather and landscape conditions to tailor watering schedules; some use sensors that can detect rain or soil moisture to avoid unnecessary watering.